Refund policy

BOTIQZ UAE – Return, Refund & Cancellation Policy

Return & Refund Policy

At BOTIQZ, we value our customers in the UAE and strive to ensure satisfaction with every purchase.

If you receive a damaged, defective, or incorrect item, please notify us within 7 days of receiving the order by emailing support@botiqz.ae with:

  • Your order number
  • Full name and delivery address
  • Clear photos or videos showing the issue and full product packaging

Our customer care team will review your request and respond within 3 business days to guide you through the refund or replacement process.

Damaged or Defective Items

  • We provide a full refund or replacement for any damaged or defective item reported within 7 days of delivery.
  • Refunds are only available if the payment was made within 90 days prior to your refund request.
  • Clear, well-lit photo or video evidence is required to verify and speed up processing.

Lost or Undelivered Orders

If your order has not been delivered:

  • If tracking shows “Delivered”, a non-delivery certificate from your local post office is required to process a refund or replacement.
  • If tracking shows no delivery confirmation, please obtain written confirmation from your local post office confirming non-receipt.
  • Once verified, we will issue a refund or replacement accordingly.

Refund Processing Time

  • Once a refund or replacement is approved, processing takes 5–10 business days.
  • Some refunds may appear sooner (1–3 business days), depending on your bank or payment provider.
  • If more than 10 business days pass without refund confirmation, please check with your bank before contacting us.

Exceptions (Non-Returnable Items)

The following items are not eligible for return or refund:

  • Items damaged due to misuse, negligence, or unauthorized repair.
  • Personal care, intimate, or hygiene-related products (for health & safety reasons).
  • Final sale, clearance, or promotional items, unless defective or damaged upon arrival.

Cancellation Policy

Orders can be cancelled within 24 hours of placement if they have not yet been shipped.
Once shipped, cancellations cannot be processed; however, you may request a return or refund after delivery in accordance with our Return Policy.

To cancel an order, please email support@botiqz.ae with your order number and request.

Contact Us

For all return, refund, cancellation, or shipping inquiries, please contact:
📧 Email: support@botiqz.ae